FAQ
My Sky's Account
Got a question? You should find what you're looking for here.
Otherwise, you can send us an email to serviceclient@skys.business or via the contact form at the bottom of the page.
·• Our customer support is available Monday to Friday: 8am to 6pm. Average response time: 24 hours
How do I create a Sky's account?
Click the “Account” icon in the top right corner of the website, then select “Create an account.” It’s quick and free.
Do I need an account to order?
No, you can place an order without creating an account. However, having an account makes tracking and returns easier.
How do I track my order?
Once your order has shipped, you will receive a tracking link by email. If you have an account, you can track it from your customer area.
I forgot my password, what should I do?
Don’t panic! Click “Forgot your password?” and follow the instructions to reset your password via email.
Order with pleasure
Got a question? You should find what you're looking for here.
Otherwise, you can send us an email to serviceclient@skys.business or via the contact form at the bottom of the page.
·• Our customer support is available Monday to Friday: 8am to 6pm. Average response time: 24 hours
What payment methods do you accept?
We accept payments by credit card (Visa, Mastercard, etc.), Apple Pay, and Google Pay. All payments are 100% secure thanks to our encrypted system.
How to apply a promo code?
Add your code in the dedicated field at checkout. The discount will be applied automatically before final validation.
Can I change or cancel my order?
Yes, if your order has not yet been shipped, please contact us as soon as possible via information@skys-store.fr.
Are the products available in store?
Not yet, but Sky's will be available in several physical outlets very soon.
Delivery & Serenity
Got a question? You should find what you're looking for here.
Otherwise, you can send us an email to serviceclient@skys.business or via the contact form at the bottom of the page.
·• Our customer support is available Monday to Friday: 8am to 6pm. Average response time: 24 hours
What are the delivery times?
Our delivery times vary between 3 and 5 working days for mainland France.
Do you offer international shipping?
Currently, delivery is only available in France. We are working to expand this soon.
How to return a product?
For hygiene and food safety reasons, our products cannot be returned or exchanged once shipped.
What should I do if my order arrives damaged?
If your order arrives damaged, contact us within 24 hours with a photo of the package and the affected product. We will assess the situation and propose a suitable solution if the problem is confirmed.
Professional Space
Got a question? You should find what you're looking for here.
Otherwise, you can send us an email to serviceclient@skys.business or via the contact form at the bottom of the page.
·• Our customer support is available Monday to Friday: 8am to 6pm. Average response time: 24 hours
What is the minimum order?
There is no minimum order quantity. However, it is strongly recommended to order in bulk to benefit from a lower unit cost and to ensure sufficient stock to meet demand without the risk of stock shortages.
• In the “Professionals” section, you will find a contact form to fill out to discuss your needs in more detail.
Can I sell your drinks online?
Yes, online resale is possible under certain conditions. We ask our partners to respect our brand image, recommended prices, and the use of official visuals. Some marketplaces may be excluded.
·• Please contact us via the professional form to discuss this together.
Do you deliver outside of France?
No, not at the moment. Sky's is currently only available in mainland France.
·• As soon as distribution is opened internationally, all our partners will be informed as a priority.
What are the delivery times for professionals?
For our professional partners, orders are prepared within 2 to 5 business days. The carrier then generally delivers within 2 to 7 business days, depending on your location.
·• In total, allow an average time of 4 to 10 working days between order and receipt.
·• We are doing everything we can to optimize these deadlines as we develop.
FAQ
Got a question? You should find what you're looking for here.
Otherwise, you can send us an email to serviceclient@skys.business or via the contact form at the bottom of the page.
Our customer service is available Monday to Friday, 9:00 to 18:00. Average response time: 24 hours.
What exactly is Sky's?
An ultra-gourmet candy drink, with strawberry and raspberry flavors, to be enjoyed chilled for an explosion of pleasure.
Is it a carbonated drink?
Slightly carbonated, just enough to enhance its sweet flavors without masking the sparkling candy taste.
I would like to become a reseller of your drinks, how do I proceed?
To become a Sky's reseller, please contact us at contact@skys.business or via the form at the bottom of this page.
Our team will review your request and discuss the details with you.
I would like to collaborate with you (partnerships/sponsorship), how can I do this?
We are always open to collaborations and partnerships.
To discuss any partnership or sponsorship opportunities with Sky's, please contact us at information@skys-store.fr or via the form at the bottom of this page.
Our team will be happy to review your proposal and discuss the details.
How long will it take to get my delivery?
We do our best to ensure prompt delivery of our Sky's drinks.
The standard delivery time is generally 3 to 5 working days in mainland France.
Please note that delivery times may vary depending on your specific location.
For more details on delivery, you can consult our dedicated shipping page on our website.
